Because I am a solo practitioner and reserve dedicated blocks of time for you, I require 48 hours’ notice for any modifications to your appointment.
- What counts as a change? Canceling, rescheduling, or downsizing your service (e.g., booking a color + cut but deciding on just a haircut at arrival).
- The Result: Late changes or No-Shows will be invoiced for 100% of the original service cost and any deposit will be forfeited. This balance must be paid before booking future sessions.
- How to notify me: Text (833) 831-1834. I honor the timestamp of your message as your official notice.
- Safety First: Please drive safely and text me your ETA only when it is safe to do so.
- The 16-Minute Mark: If you are more than 15 minutes late, your appointment may be canceled to respect subsequent guests. This will be treated as a No-Show, and the 100% service fee will apply.
- Redos: If you are unsatisfied with your hair, I am happy to adjust it. You must request the redo and return to the salon within 7 days of your original appointment. Due to my solo schedule, flexibility within my standard working hours is required.
- Refunds: I take great pride in my craft and dedicated time. All sales are final. No refunds will be issued for services, deposits, retail products, or web design.
- Solo Visits: To maintain a peaceful environment, partners, friends, or extra guests are not permitted to wait in the studio.
- Children: Children are only welcome if they are the client currently receiving a service.
- Support Persons: Professional caregivers and certified service animals are always welcome.
- Media: Outside media coverage or professional photography is not permitted without prior arrangement.
