A Focus on Your Experience

​To maintain a quiet, spa-like environment and remain fully present with you, I do not have a receptionist. I use a Digital Portal to keep our communication organized and stress-free. This ensures every request—from booking to aftercare—is tracked and handled efficiently.

​Please use the specific digital tools below for your needs:

• Changing Your Service: Need to swap a Color for a Cut?

  • [Use the Appointment Update Form]

• Booking & Rescheduling: To avoid mix-ups, I do not book via text.

  • [Visit the Square Booking Site]

• Service Adjustments: Does your hair need a technical tweak? Please let me know within 7 days.

  • [Fill out the Adjustment Form]

To ensure the studio remains a calm, low-stimulation space where you can feel truly seen and heard, I maintain a strict guest policy. This allows me to keep my focus entirely on you and my craft.

• Your Visit: To protect the quiet of the space, I do not allow partners, friends, or extra guests to wait in the studio.

• Children: Children are welcome only if they are the ones currently receiving a service.

• Support Persons: Professional caregivers are always welcome.

• Arrival & Safety: I am located at Phenix Salon Suites (Suite 121). For our safety, the building doors remain locked. You will receive automated instructions in your booking confirmation on how to enter the building.

• Media Policy: To maintain privacy and peace, outside media or professional photography is not permitted without prior arrangement.

I book my services in reserved blocks of time to ensure you never feel rushed. Because I am a solo practitioner and cannot easily fill a specialized time slot on short notice, I require 48 hours’ notice for any changes to your appointment.

• The 48-Hour Rule: I book my services in reserved blocks of time to ensure you never feel rushed. Because I am a solo practitioner and cannot easily fill a specialized time slot on short notice, I require 48 hours’ notice (2 full days) for any changes to your appointment.

• What Counts as a Late Change? Any of the following within 48 hours of your visit:

  • Canceling the entire appointment.

  • Rescheduling to a different day or time.

  • Downsizing your service (e.g., arriving for a Transformation but deciding you only want a Mini).

• The Result of a Late Change:

  • Deposit: Your deposit will be forfeited.

  • Invoicing: You will be invoiced for 100% of the original scheduled service cost. I charge for the full time set aside for you to cover lost wages when I am unable to fill that block of time.

I want your arrival to be as stress-free as possible. If you are running behind, please drive safely. Because of my quiet, phone-free studio policy, you do not need to call or text if you are running a few minutes late.

• The Grace Period: As long as you arrive within 15 minutes of your scheduled start time, we are good to go.

• The 16-Minute Mark: Appointments that are 16 minutes late are considered a No-Show. To respect the schedule of subsequent guests, I will unfortunately not be able to accommodate your appointment at that time.

• The Result: No-shows will be invoiced for 100% of the service cost, and the deposit will be forfeited.

I want you to love your hair and feel confident in your new look. If you feel that a technical tweak is needed to your color or cut, I am happy to welcome you back into the chair to make it right. To keep this process organized and fair, I follow a specific 7-day window:

• Step 1: Submit the Form: Please fill out the Adjustment Form on my website. This creates a timestamped record of your request so I can prioritize your visit.

• The 7-Day Window: To qualify for a complimentary adjustment, both your request and the follow-up appointment must be completed within 7 calendar days of your original visit.

• After 7 Days: Any adjustments requested or scheduled after this window will be treated as a new service and subject to standard booking fees.