- 72-Hour Response: I personally review all messages and aim to respond within 72 business hours.
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Media Policy: To maintain privacy and peace, outside media or professional photography is not permitted without prior arrangement.
- Redo Policy: If you are unsatisfied with your hair post appointment I’m more than happy to redo it. My professional boundary around redo services is I require clients to ask for a redo and come back into the salon within 7 days post service. Because I am a solopreneur I rely on the clients flexibility to come back within my working hours.
I book my services in reserved blocks of time to ensure you never feel rushed. Because I am a solo practitioner and cannot easily fill a specialized time slot on short notice, I require 48 hours’ notice (2 full days) for any changes to your appointment.
- What Counts? Canceling, rescheduling, or downsizing your service (e.g., arriving for a “Color” but deciding you only want a “Haircut”).
- The Result: Late changes or No-Shows will be invoiced for 100% of the original service cost and the deposit will be forfeited. This balance must be paid before a new session can be booked.
- How to Notify Me: Text (833) 831-1834. I honor the time-stamp of your message as your official notice, even if my response takes up to 72 hours!
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Running Late? I want your arrival to be as stress-free as possible. Please drive safely and text me your ETA only when it is safe to do so.
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The 16-Minute Mark: If you are more than 15 minutes late, I may be unable to accommodate your service to respect the schedule of subsequent guests. This is considered a “No-Show” and the 100% service invoice will apply.
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Location & Safety: I am located at Phenix Salon Suites (Suite 121). For our safety, building doors remain locked; please refer to your booking confirmation for automated entry instructions.
- Solo Visits: I do not allow partners, friends, or extra guests to wait in the studio.
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Children: Children are welcome only if they are the ones currently receiving a service.
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Support Persons: Professional caregivers and service animals are always welcome.
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Refund Policy: I take great pride in my craft and the time dedicated to your transformation. All sales are final and no refunds will be issued.