I provide a sensory-friendly environment, which means I do not use the phone while I am with a guest. To keep my focus on my craft and the person in my chair, I use a Digital-First communication system.
All forms (Consultations, Questions, or Adjustments) are reviewed at my studio desk. Please allow up to 12 hours for a response. I do not respond to unscheduled calls or texts.
I require a minimum of 72 hours’ notice for any change to your appointment.
- 72+ Hours Notice: Your deposit remains on your account for a future date.
- Less than 72 Hours Notice: The deposit is forfeited, and you will be invoiced for 100% of the scheduled service cost.
If a technical tweak is needed, please submit the Adjustment Form immediately. Both the request and the follow-up appointment must be completed within 14 days of your original visit.
Arrivals more than 15 minutes past the start time are considered a “Late Cancellation.” The session will be cancelled to protect the schedule of the following guest, and the 72-hour cancellation fee will apply.