I provide a sensory-friendly environment, which means I do not use the phone while I am with a guest. To keep my focus on my craft and the person in my chair, I use a Digital-First communication system.
Who needs a form?
-
Haircuts: No form or consultation required. You can book directly.
-
Color or Service Adjustments: You must submit a Consultation or Adjustment form before booking.
Response Times I review all forms at my studio desk. Please allow up to 90 minutes for a response during business hours.
Boundaries To stay focused on the client in my chair, I do not respond to unscheduled phone calls or text messages. All booking and service questions must be handled through the appropriate forms or scheduled channels.
To ensure the salon remains a calm, low-stimulation space for everyone, I maintain a strict guest policy:
Who is Welcome:
-
Children who are currently receiving a service.
-
Necessary professional caregivers or support persons.
Who Should Stay Home:
-
To keep the environment focused and quiet, I do not allow partners, friends, or extra guests to wait in the studio.
-
Outside media, press, or professional photography is not permitted without prior arrangement.
Thank you for helping me maintain a safe, sensory-friendly space for all my clients.
I book my services by reserved blocks of time. If you change your mind about what service you want, or need to move your time, I require 72 hours’ notice.
What counts as a “Late Change”? (Less than 72 hours’ notice):
-
Canceling the entire appointment.
-
Rescheduling to a different day or time.
-
Downsizing your service (for example: changing a “Color + Cut” to just a “Cut”).
The Result of a Late Change: If any of the above occur with less than 72 hours’ notice:
-
Your deposit is forfeited.
-
You will be invoiced for 100% of the original scheduled service cost.
I charge for the full time I have set aside for you. This ensures I can cover lost wages when I am unable to fill that time slot on short notice.
I want you to love your hair. If a technical tweak is needed, please follow this 7-day protocol:
-
Submit the Form: Fill out the “Adjustment Form” on my website as soon as you notice a technical issue.
-
The Timeline: Both your request and the follow-up appointment must be completed within 7 calendar days of your original visit.
Important: Adjustments requested or scheduled after the 7-day window will be treated as a new service and will be subject to standard booking fees.
The Arrival Plan: I am located at Phenix Salon Suites (Suite 121) in Terrell Plaza. For our safety, the building doors remain locked. When you arrive, please follow the automated instructions provided in your booking confirmation to enter.
The 15-Minute Grace Period: I offer a 15-minute grace period for all appointments.
-
If you are running late: You do not need to call or text. Drive safely and arrive within that 15-minute window.
-
At 16 minutes late: The appointment is a “No-Show.” I will leave the studio, and an invoice will be sent for 100% of the scheduled service cost.
Communication & Emergencies: My business uses an automated line for bookings. I do not receive standard texts or unscheduled calls on that system.
The Emergency Exception: If you or an immediate family member are experiencing a medical or safety emergency:
-
Text the Emergency Line: 833-831-1834
-
Professional Discretion: Emergency situations are handled on a case-by-case basis. In these specific instances, you may not be held responsible for the no-show fee. This is the only exception to the no-call/no-text policy.